The global Chatbot Market Growth Accelerated by Increased Adoption by Enterprises for Enhancing Customer Experience
Chatbots are conversational agents designed to engage with users through messaging platforms and assist them through their queries. Chatbots offer around-the-clock support without any delays, helping boost customer satisfaction. They can retrieve FAQs, resolve common issues, route queries to appropriate agents, and complete basic tasks to reduce wait times for consumers. The global Chatbot Market is estimated to be valued at US$ 6.04 billion in 2023 and is expected to exhibit a CAGR of 12% over the forecast period 2023 to 2030, as highlighted in a new report published by Coherent Market Insights. Market key trends: The adoption of chatbots by enterprises is witnessing rapid growth to enhance customer experience. Chatbots empower businesses to provide 24/7 customer care services through messaging apps. They engage efficiently with customers to address their requirements efficiently without any wait time. Chatbots deployed by companies can handle repetitive customer queries instantly ...